Customer Service Supervisor

US-MO-Farmington
Requisition ID
2017-1344
# of Openings
1
Category
Customer Management

Overview

SRG Global Banner

 

Customer Service Supervisor 

Make your mark early

 

We're developing our people, the heart of SRG Global. Their passions and values built the foundation upon which we continue to grow. They drive us to take action and create value for customers, stakeholders, and society.

 

We embrace individual entrepreneurship and strive to deliver smart solutions to our customers and consumers. We have strong roots and a clear vision for the future. Join us, find your place at SRG Global. In all we do, we go Beyond the finish™. 

 

Responsibilities

The SRG Global Customer Service Supervisor is to provide leadership and instruction to the area employees, and ensure product is being shipped. They will also have overall responsibility for interacting with customers to provide information in response to inquiries about accounts, products, and services while having a customer focus and a passion for creating value.

 

The ideal candidate will possess the skills and knowledge and be self- motivated, possess a positive attitude, and be a creative thinker. This is a “hands-on” position that will work across the organization in a competitive atmosphere.

 

  • Handle and resolve customer complaints and/or special orders
  • Answer customers’ questions regarding products or services
  • Communicate with departments on any reported customer service issues
  • Follow-through with each open issue to assist with satisfactory solution
  • Maintain complaint files for future reference
  • Process orders / inquiries and conduct follow-up in achievement of Customer Satisfaction and support of Business objectives
  • Ensure area employees understand and follow documented safe work practices
  • Responsible for maintaining full time employee’s schedules in Dayforce and approving time
  • Support internal system audits
  • Authorize corrective and preventative actions in response to system non-conformances applicable to area of responsibility
  • Assess training needs of direct reports, perform performance evaluations and support dept. associates
  • Comply with all Safety, PPE, and 5S requirements
  • Manage customer websites

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor’s degree in Production Control/Industrial Technology or related experience and training is preferred. Computer skills in PowerPoint, Word, and Excel required.

Strong verbal and written communications skills as well as problem solving skills are important. Ability to write reports, business correspondence, procedures and define processes. Ability to effectively present information and respond to questions from groups of managers, clients and customers. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is frequently required to stand and walk, use hands to finger dexterity, handle and feel, reach with arms and hands, and talk and hear.

Work environment may include an office environment and working on the manufacturing production floor. Noise levels are moderate. The work environment characteristics described here are representative of those employees may encounter while performing the essential functions of this job. Working conditions in some areas require that personal protective equipment be worn including but not limited to steel toed shoes, eye protection, hearing protection, and gloves. All employees of SRG are expected to comply with the safety policies.

 

 What do we have to offer?

 

As a Guardian company, we are committed to offer a competitive compensation package and an opportunity for you to maximize your potential. We pride ourselves in promoting career opportunities in an open environment, which encourages individual development and gives you opportunities to expand your knowledge and work as part of a global team. We offer a unique professional experience in a culture based on integrity, compliance and value creation. If you are interested in finding out more about our culture, please visit us on our website:

 

http://www.srgglobal.com/our-company/philosophy

 

                                                                                                                         

#LI-JG2

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed