• Customer Service Supervisor

    Job Locations US-IN-Evansville
    Requisition ID
    2018-1567
    # of Openings
    1
    Category
    Customer Management
  • Overview

    SRG Global Banner

     

    Customer Service Supervisor

     

    Responsibilities

    Purpose: Provide leadership and support for the Customer Service Department.

     

    Major Duties and Job Responsibilities:

    • Interface with other departments to ensure customer order deadlines are met
    • Create detailed schedule time lines to ensure customer shipment dates and equipment specifications are met
    • Develop a process plan including people, resources, equipment, and floor space for each customer order
    • Plan flow of materials through department
    • Establish or adjust work procedures in order to meet production schedules
    • Develop and implement new and/or improved systems and procedures  

    Qualifications

     

    Qualifications:

     

    Required Qualifications:

    • Associates degree
    • 3-5 years of leadership experience
    • Must possess abilities to independently problem-solve customer issues.
    • Must be able to multi-task in a fast-paced environment.
    • Must possess strong organizational skills, computer skills and communication skills
    • Working experience/knowledge of manufacturing industry
    • Available to work overtime and weekends

    Preferred Qualifications:

    • Working experience with external customers such as GM, Honda, and Ford

    Physical Requirements:

    • Ability to stand or walk on concrete floor for 8+ hours; lift and/or move up to 50 lbs
    • Requires hand, arm, back, and leg strength; also bending and squatting ability
    • Must have eye, foot, and hand coordination, and be able to do repetitive grasping, pushing, pulling, and fine motor manipulation
    • Ability to work in fluctuating temperatures & perform work indoors / outdoors as needed

     

    What do we have to offer?

     

    As a Guardian company, we are committed to offer a competitive compensation package and an opportunity for you to maximize your potential. We pride ourselves in promoting career opportunities in an open environment, which encourages individual development and gives you opportunities to expand your knowledge and work as part of a global team. We offer a unique professional experience in a culture based on integrity, compliance and value creation. If you are interested in finding out more about our culture, please visit us on our website:

     

    http://www.srgglobal.com/our-company/philosophy

     

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